14 day window
Return requests must be made within 14 days from delivery.
Returns & refunds
14 day return guarantee
If the size does not suit, the item is not right, or another valid reason applies, you can request a return within 14 days of delivery.
14 days from delivery
Sizing returns accepted
Support: support@infinifootball.com
Size does not suit
Sizing and fit issues are valid reasons to contact us about a return or exchange.
Defects reviewed
Wrong item, damaged item, quality issue or missing item cases are reviewed with priority.
Return window and eligibility
You have 14 days from delivery to request a return. The return window begins on the day tracking shows delivery or the day the order is confirmed as received.
Eligible reasons
Size does not suit, wrong item received, defective product, damaged item, product not as expected, or another valid reason reviewed by support.
Item condition
Products should be unused, unworn, unwashed and returned with original tags, packaging and accessories when possible.
Footwear
Football boots and footwear should be tried indoors only until you decide to keep them. Scuffed soles or outdoor wear may affect eligibility.
Personalized products
Name and number items are made to order. They may be limited for change-of-mind returns, but defects, wrong customization or valid quality concerns will be reviewed fairly.
Return costs
Return shipping responsibility depends on the reason for the return. Contact support before sending anything back so we can confirm the correct return route.
Defective or incorrect product
If the item is defective, damaged before delivery, or not what you ordered, we will review the evidence and provide the appropriate solution.
Customer choice or sizing
If the return is because the size does not suit, the wrong size was ordered, or you changed your mind, the customer may be responsible for return shipping costs.
Original shipping
Original shipping charges, if any, are generally non-refundable unless the return is caused by our error or a confirmed product issue.
How to start a return
Do not send products back without contacting us first. Unauthorized returns can be delayed or refused if we cannot match them to an order.
Step 1
Email support@infinifootball.com within 14 days of delivery with your order number, checkout email and return reason.
Step 2
For damage, defects or wrong item claims, include clear photos of the product, packaging, label and the issue.
Step 3
Wait for return instructions. We will confirm whether to return, exchange, replace, refund or provide another solution.
Step 4
Pack the item securely. Include tags, packaging and accessories when available, and use a trackable shipping method if instructed.
Refund process
Returned items are inspected after arrival. If the return is approved, the refund is issued to the original payment method used at checkout.
Inspection
We check that the product matches the return request and meets the condition requirements.
Refund timing
After approval, refunds are usually processed within up to 7 business days. Your bank or payment provider controls the final posting time.
Partial refunds
Partial refunds may apply if an item is returned missing packaging, accessories or tags, or if the issue affects only part of the order.
Late refunds
If an approved refund has not appeared after your payment provider processing time, email support@infinifootball.com so we can check the status.
Exchanges, replacements and cancellations
When stock is available, an exchange or replacement may be faster than a refund. We will explain the options based on the product and order status.
Size exchange
If your size does not suit and the replacement size is available, support may offer an exchange after reviewing the request.
Replacement
For confirmed defects, wrong item or damage before delivery, a replacement may be offered where stock allows.
Cancellation
Contact us quickly if you need to cancel. Once an order is dispatched, the return policy applies.
Non-returnable cases
Used, washed, altered, heavily worn, damaged after delivery, or late returns can be refused.
Contact information
For returns and refunds, email support@infinifootball.com. Customer messages are reviewed Monday-Friday, 9:00 AM-6:00 PM CET, and we aim to reply within 1-2 business days.
Store name
InfiniFootball
Website
https://infinifootball.com/
Support email
support@infinifootball.com