Shipping locations and delivery estimate
InfiniFootball ships worldwide. Our estimated delivery time is 7-12 business days worldwide. Business days do not include weekends, public holidays, customs checks, courier exceptions or extreme weather events.
Order handling
Orders are reviewed, prepared and packed before dispatch. Handling can take longer during product drops, holidays, supplier restocks or high demand periods.
Transit time
Transit time begins after the parcel is handed to the carrier or logistics partner, not at the exact moment the order is placed.
Delivery estimate
Most orders arrive within the 7-12 business day window, but destination country, local courier speed and customs can affect the final date.
Shipping costs and checkout totals
Shipping options and any shipping charges are displayed at checkout before payment. If a promotion offers free delivery, it will be applied according to the conditions shown on the website.
Final cost
The checkout page shows the product total and any available shipping cost before the order is placed.
Import costs
For international orders, customs duties, import taxes or local handling charges may be applied by the destination country and are not controlled by InfiniFootball.
Multiple items
Orders with multiple products may be packed together or separately depending on stock location and logistics availability.
Tracking your order
When tracking is available, tracking details are sent by email. Tracking can take time to activate after the parcel enters the carrier system.
No immediate update
It is normal for tracking to show limited movement at first, especially around weekends, holidays and international handoffs.
Order lookup
If you cannot find tracking information, email support@infinifootball.com with your order number and checkout email address.
Delivery confirmation
Some carriers mark a parcel delivered when it reaches a local delivery point, building reception, mailbox area or approved safe place.
Address accuracy and delivery changes
Please enter your delivery details carefully. Football gear moves through courier systems quickly, and incorrect addresses are one of the most common causes of delay.
Before dispatch
If you notice an address mistake, contact us immediately. We will try to update the order before dispatch, but changes are not guaranteed.
After dispatch
Once an order has shipped, address changes depend on the courier. We will help where possible, but we cannot promise rerouting.
Returned parcels
If a parcel is returned because of an incorrect, incomplete or refused address, we will review the case and explain reshipment or refund options.
Delayed, lost or damaged shipments
If the delivery estimate has passed, or the parcel appears lost or damaged in transit, contact support so we can review the order and help with the next step.
What to send
Include your order number, full name, delivery city/postcode, tracking number if available, and a short description of the issue.
Courier investigation
Some delivery problems require courier confirmation before a replacement or refund decision can be completed.
Damaged package
If the package arrives visibly damaged, keep the packaging and send clear photos to support@infinifootball.com as soon as possible.
Contact information
For shipping questions, email support@infinifootball.com. Customer messages are reviewed Monday-Friday, 9:00 AM-6:00 PM CET, and we aim to reply within 1-2 business days.
Store name
InfiniFootball
Website
https://infinifootball.com/
Support email
support@infinifootball.com